Legal

Privacy Policy

Last updated: 25 September 2026

Sydro ("we", "us", "our") is committed to protecting your personal data and handling it responsibly. This policy explains what information we collect, why we collect it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Sydro Ltd is a company registered in England and Wales (Company No. 17472399). Registered office: 128 City Road, London, EC1V 2NX, United Kingdom.

For data protection queries, contact us at: info@sydro.co.uk

2. What Data We Collect

When you use our contact form, we collect:

• Your first and last name
• Your email address
• Your company name (optional)
• The content of your message

We do not collect payment details, sensitive personal data, or data about children.

3. How We Use Your Data

We use the information you submit solely to:

• Respond to your enquiry
• Discuss a potential project or engagement with you

We do not use your data for automated decision-making, profiling, or marketing without your explicit consent.

4. Legal Basis for Processing

We process your data on the basis of legitimate interests — specifically, to respond to a business enquiry you have initiated — and, where applicable, to take pre-contractual steps at your request.

5. How We Store and Protect Your Data

Enquiry messages are received by email and stored in our Google Workspace account, which is secured with two-factor authentication and encrypted at rest. We retain correspondence for up to 3 years, after which it is deleted.

We do not operate a CRM or marketing database. Your information is not shared with third parties except where required by law.

6. Cookies

Our website uses one item of local storage (sydro_region) to remember whether you selected the UK or South Africa region. This is a functional preference, not a tracking cookie, and is not shared with any third party. No analytics, advertising, or third-party tracking cookies are used.

7. Your Rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data ("right to be forgotten")
• Object to processing or request restriction of processing
• Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

To exercise any of these rights, email us at info@sydro.co.uk. We will respond within 30 days.

8. Third-Party Services

Our website uses Google Fonts, loaded from Google's servers. This may result in your IP address being transmitted to Google as part of the font request. See Google's Privacy Policy for details.

No other third-party services, analytics platforms, or advertising networks are used on this site.

9. Changes to This Policy

We may update this policy from time to time. The "Last updated" date at the top of this page will reflect any changes. We recommend checking back periodically.

10. Contact

For any privacy-related questions: info@sydro.co.uk